Legal

Privacy policy

Privacy Policy

Last updated: September 7, 2026

Auralight operates this website and online store. This Privacy Policy explains how Auralight (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, place an order, contact us, or otherwise use our services.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect:

  • Your name, email address, telephone number, billing address, and shipping address.

  • Order details, purchase history, and transaction information.

  • Account information, if you create a customer account.

  • Communications you send to us, including customer-support requests.

  • Device and usage information, such as your IP address, browser type, device type, pages viewed, and interactions with our website.

  • Information collected through cookies, pixels, and similar technologies.

  • Information received from Shopify, payment processors, fulfillment partners, shipping carriers, advertising platforms, and other service providers.

Payment information is processed by Shopify and applicable third-party payment providers. We generally do not directly store complete payment-card details.

2. How We Use Your Information

We may use your personal information to:

  • Process, fulfill, and deliver orders.

  • Process payments, refunds, returns, and exchanges.

  • Communicate with you about your orders or inquiries.

  • Provide customer service.

  • Maintain and improve our website and services.

  • Personalize your shopping experience.

  • Send promotional communications where permitted or with your consent.

  • Detect and prevent fraud, security incidents, and misuse.

  • Comply with legal, tax, accounting, and regulatory obligations.

  • Enforce our policies and protect our legal rights.

3. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember your preferences, analyze website activity, improve performance, and provide relevant advertising.

You may control cookies through your browser settings or through any cookie-preference tool available on our website. Disabling certain cookies may affect the functionality of the website.

4. How We Disclose Personal Information

We may disclose personal information to:

  • Shopify, which hosts and supports our online store.

  • Payment processors and financial institutions.

  • Suppliers, fulfillment partners, warehouses, and shipping carriers.

  • Customer-support and communication providers.

  • Analytics, marketing, and advertising providers.

  • Professional advisers, regulators, law-enforcement authorities, or other parties when required by law.

  • A buyer, investor, successor, or other relevant party in connection with a merger, sale, restructuring, or transfer of the business.

We provide these parties only with information reasonably necessary for them to perform their services or satisfy applicable legal requirements.

5. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its platform and related services. You can learn more about Shopify’s privacy practices through the Shopify Consumer Privacy Policy.

6. Advertising and Data Sharing

We may work with advertising and analytics providers to measure website activity and show relevant advertisements. We do not sell personal information for money. However, certain disclosures for targeted advertising may be considered a “sale” or “sharing” under some privacy laws.

Where applicable, you may opt out through the privacy controls available on our website or by contacting us.

7. Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link included in the message. You may still receive non-promotional communications relating to your orders, account, or customer-service requests.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Our service providers, suppliers, and fulfillment partners may process or store personal information outside your state, province, or country. When information is transferred internationally, it may be subject to the laws of the country where it is processed.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your information.

  • Receive a portable copy of certain information.

  • Withdraw consent where processing is based on consent.

  • Opt out of targeted advertising or certain data sharing.

  • Restrict or object to certain uses of your information.

  • Appeal a decision concerning a privacy request.

  • Submit a complaint to an appropriate privacy or data-protection authority.

To exercise a privacy right, contact us using the email below. We may need to verify your identity before processing your request. These rights may be subject to legal limitations and exceptions.

12. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children where parental or guardian consent is required by law. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.

15. Contact Information

Email: Thelightaura11@gmail.com