Shipping Policy

Last updated: September 7, 2026

Thank you for shopping with Auralight. This Shipping Policy explains our order processing, delivery estimates, tracking, and other shipping-related information.

Shipping Destinations

We ship to supported destinations displayed during checkout, including eligible addresses in the United States and Canada.

If your location is unavailable during checkout, we are currently unable to ship to that destination.

Order Processing

Orders are normally processed within 1–3 business days after payment is successfully completed.

Orders are not processed on weekends or public holidays. Processing may take longer during holidays, promotional periods, or periods of unusually high demand.

Estimated Delivery Time

After processing, estimated delivery is:

6–15 business days

Delivery estimates begin when the order has been dispatched. Weekends, public holidays, customs processing, and order-processing time are not included.

Delivery dates are estimates and cannot be guaranteed because carrier delays and other circumstances may occur outside our reasonable control.

Shipping Costs

Shipping costs, if applicable, will be calculated and displayed during checkout before payment is completed.

Order Tracking

When tracking is available, you will receive a shipping-confirmation email containing your tracking number.

Tracking information may require several business days to update after shipment. If you have not received tracking information or it has not updated for an extended period, please contact us.

Separate Shipments

Products may be stored and fulfilled by different suppliers or fulfillment centers. As a result, items from the same order may arrive in separate packages and on different dates.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Shipping Delays

Delivery may be delayed because of:

• Customs inspections or clearance procedures.

• Carrier disruptions or transportation issues.

• Severe weather or natural events.

• Public holidays or high order volumes.

• Incorrect or incomplete delivery information.

• Events outside our reasonable control.

If we become aware that an order cannot be shipped within the promised timeframe, we will provide an update and, where required by applicable law, offer available options such as accepting a revised shipping date or cancelling the order for a refund.

Address Changes

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you need to change your address. We cannot guarantee changes after an order has been processed or shipped.

If an order is returned because of an incorrect address, failed delivery, refusal, or failure to collect the package, additional shipping charges may apply before it can be resent. These charges may be deducted from a refund where permitted by law.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or handling charges imposed by the destination country.

Unless these charges are clearly included during checkout, customers are responsible for paying them. Auralight does not control customs charges or processing times.

Lost Packages

If your tracking information has not updated for an extended period or your order has not arrived after the estimated delivery period, please contact us.

We will review the tracking information and may open an investigation with the shipping carrier. Investigations may require additional processing time before a replacement or refund decision can be made.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around the delivery location.

• Ask household members or neighbors.

• Contact the shipping carrier.

• Contact us for additional assistance.

We will assist with the available carrier investigation process, but we cannot guarantee a replacement or refund for packages confirmed as correctly delivered.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible and include your order number and clear photos or videos of the item and packaging.

After reviewing the issue, we may provide a replacement, refund, or another appropriate solution.

Returns

Eligible products may be returned within 14 calendar days of delivery. Returns must comply with the conditions stated in our Return and Refund Policy.

Contact Information

Email: Thelightaura11@gmail.com