Refund policy

Return and Refund Policy

Last updated: September 7, 2026

At The Light Aura, we want you to be satisfied with your purchase. Please review the following policy before requesting a return or refund.

14-Day Return Policy

You may request a return within 14 calendar days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.

• Include its original packaging, tags, accessories, and instructions.

• Have proof of purchase or an order confirmation.

Returns requested after the 14-day period may not be accepted, except where required by applicable law.

Starting a Return

Contact us before returning an item. If your return is approved, we will provide the return instructions and appropriate return address.

Items returned without prior authorization may not be accepted. Do not send products to the address shown on the original package or directly to the manufacturer unless instructed.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping charges and any customs duties or import taxes are non-refundable unless required by applicable law. We recommend using a trackable shipping service, as we cannot guarantee receipt of returns sent without tracking.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible—preferably within 48 hours of delivery.

Include your order number, a description of the problem, and clear photos or videos of the item and packaging. After reviewing the claim, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

Unless required by applicable law, we may not accept returns for:

• Personalized, customized, or made-to-order products.

• Used, worn, washed, altered, or damaged items.

• Opened personal-care, beauty, hygiene, or intimate products.

• Perishable goods.

• Hazardous materials or flammable products.

• Gift cards.

• Items marked as final sale.

Contact us if you are unsure whether your item is eligible.

Exchanges

The quickest way to receive a different item is to return the original item and place a new order after the return has been approved.

If you received a defective, damaged, or incorrect item, contact us so we can arrange an appropriate replacement.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped. Contact us as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after an order has been submitted. Once an order has been processed or shipped, it must follow the standard return process.

Refunds

We will inspect your return after it is received. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional time to process and display the refund. If more than 15 business days have passed since your refund was approved, please contact us.

Refused and Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address. If an order is returned because it was refused, unclaimed, or sent to an incorrect address provided by the customer, any return or reshipping costs may be deducted from the refund where permitted by law.

Consumer Rights

This policy does not limit any mandatory rights or remedies available to you under applicable consumer-protection laws.

Contact Information

Email: Thelightaura11@gmail.com